AVAYA IP Office brings us mobile folks “TWINNING!”

The AVAYA IP Office phone system has an available feature described and marketed as “Twinning”.  Twinning is an AVAYA software license installed on the AVAYA IP Office that allows for the simultaneous ringing of your desk phone and your cell phone.  The first possible scenario would be if a call is transferred from the front desk/reception or if the call was routed in from the “auto attendant”.  Either way, normally only your desk phone would begin ringing but with Twinning, now your cell phone rings simultaneously too!  Imagine a fellow coworker dials your 4 digit extension thinking you are at your desk or a client has called your direct dial number (DID).  Your desk phone and cell phone will begin to ring simultaneously in this Twinning scenario too.  The advantage to this solution is that the person calling in only has your DID or office extension number but is able to reach you on your cell phone.  Twinning can be turned on and off by the touch of a button your desk phone.  Mobile sales people, construction project managers, and residential real estate agents are just some of the few folks who have taken advantage of this AVAYA IP Office upgrade.  I almost forgot, if the call isn’t answered by you using either your desk or cell phone, the caller is placed into your desk phone voice mail rather than your cell phone voice mail.  A feature I take advantage of is to have my personal voice mail box at the office send me a text whenever a message is left there showing the caller’s phone number and message notification but that’s news for another blog.